JUST BOOKED? Here is what to expect next:
Thank you for booking your cruise with Professional Travel Service, Inc. If you are new to working with us, here is the general process from booking to cruise:
We all plan travel in our own way, but the above list is a helpful guideline. You might also want to: make a timeline; add reminders in your To Do list or calendar; study ports of call by reading travel guides or websites.
Remember that you can ALWAYS contact Professional Travel Service, Inc., for answers to your questions.
Registration and Documentation
Professional Travel Service, Inc., STRONGLY recommends the purchase of travel insurance. For best coverage, purchase travel insurance aka “cancellation insurance” within 10 days of your initial deposit. Having insurance will cover the cancellation penalties if you are forced to cancel for “covered reasons” which are primarily medical and emergency related.
We partner with TravelGuard to provide a variety of policies to suit many different needs and budgets. For more information, please visit our Trip Insurance page on this site.
Sample policy cost: If the Trip Cost = $3001-$3500 per person, then a person age 30 pays $125 for coverage. A person age 31-59 pays $145 for coverage.
The basic coverage also includes:
Trip Interruption – Reimburses the unused, nonrefundable portion of your trip as well as increased transportation costs if you have to leave the trip early due to a “covered reason”.
Missed Connection – If you miss a cruise because of a delayed or canceled flight, expenses are covered up to $500.
Travel Delay – Receive up to $150 per day (limit $500) to cover additional expenses for accommodations due to a travel delay of six hours or more.
Medical/Dental – up to $25,000 Emergency Medical Transportation – up to $500,000
*DISCLAIMER: This information is an overview only, and limitations apply. Consult the actual policy and insurer for complete terms and conditions.
Changes, Cancellations, and Penalties
In addition to cruise line or travel supplier cancellation penalties, a minimum service charge of $40 per person will be charged to start the cancellation process after the traveler’s initial deposit or final payment. Total cancellation penalties may exceed the original total cost of the trip. Professional Travel Service, Inc., cannot ask a travel supplier to make an exception to a published cancellation or name change fee policy. Any name change made after final payment will be deemed a cancellation and re-booking of space; cancellation penalties will still apply even if (for example) only one name in a double occupancy cabin is changed.
A name “correction” may be deemed a name “change”. This often happens in the case of name changes due to changes in marital status. Please be sure your legal name appears on your reservation, and that it matches the ID you will be using for travel.
It is the responsibility of the passenger to be aware of cancellation penalty conditions and effective dates. Cruise Line Cancellation Penalties are applicable to virtually ALL cruises or cruise-tours and will vary according to proximity to the dates of travel. Conditions are posted on the cruise line web site.
Professional Travel Service, Inc., strongly recommends that you purchase trip Insurance to protect yourself from loss if you are forced to cancel for a covered reason (primarily medical or emergency). Complete coverage information is available from TravelGuard.
Air Travel To and From Port
Most cruise travelers book their air independent of their cruise and they take responsibility for connecting the two. Professional Travel Service, Inc., strongly recommends our travelers purchase air independent of the cruise line for the following reasons:
IF you book airfare through the cruise line:
IF you book air travel on your own:
Terms and Conditions
Professional Travel Service, Inc., is acting as “seller of travel” only, and not as a supplier of cruise or air travel. We are not liable for any loss, damage, injury, illness, death, cost or delay arising from or in connection with the services and facilities provided by or any act of a supplier such as a cruise line, airline, shore excursion operator, train, bus, restaurant, etc. whether or not such arrangements were made by Professional Travel Service, Inc.
Professional Travel Service, Inc., is acting on behalf of various travel suppliers ONLY as seller of travel. We pledge to forward to our travelers all information, tickets, refunds, etc. upon receipt from the cruise line, and in a timely fashion. We cannot be held liable for human clerical error or computer error. This extends to errors in computation or misquoting of fares or charges, or typographical errors on invoices or any marketing materials including internet or e-mail.
From time to time a travel supplier may add a fuel charge, or a government entity may increase the amount of tax to be charged to the passenger AFTER the initial booking. The passenger will be liable for all such charges. This includes taxes or fees charged to arriving or departing passengers that may not have been disclosed prior to commencement of travel.
If you are dissatisfied with the services provided by a particular travel provider, Professional Travel Service, Inc., is not liable for and cannot act on your behalf in obtaining full or partial refund of your fare, nor can we act on your behalf in any legal action.
We reserve the right to CANCEL a reservation prior to the cancellation penalty period and refund payment if we consider the booking to be a risk to the traveler or Professional Travel Service, Inc., financial or otherwise. We reserve the right to cancel and refuse service to individuals who are belligerent or abusive to the travel advisors or staff of Professional Travel Service, Inc.
THANK YOU for booking your travel with Professional Travel Service, Inc., and for trusting us to assist you with your travel planning. We will do our best to assist in any reasonable way, and to give you realistic expectations of what you may encounter in your travels.